Handicabs Lothian (HcL) Privacy Policy

This Privacy Policy applies to Handicabs Lothian (HcL).

HcL is committed to protecting and respecting your privacy and security. Whenever you provide us with your personal information via our website or by mail, we will treat that information in accordance with this Policy, our Terms and Conditions and current UK Data Protection Legislation. By using this site and any services we offer via our site or by mail, you are agreeing to be bound by this Policy.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

This Policy may change from time to time, so please check this page periodically.

We promise to collect, process and store your data safely and securely.

HcL is a Scottish Charity set up to provide accessible transport for people in Edinburgh and the Lothians within a Charitable Company Limited by Guarantee and registered in Scotland. Registered Company Number: SC79712. Registered Charity No: SC013906. Registered Office: 24/3a Dryden Road, Bilston Glen Industrial Estate, Loanhead EH20 9HX.

By providing personal data to HcL you consent to the processing of such data by HcL as described in this Privacy Policy.

The personal data we collect will include your name, address, telephone number and other information that identifies you. HcL only uses the information provided for the purposes of delivering HcL’s services and to allow the statistical analysis of data so we can plan for the provision of services.

We collect your personal data through many different ways. You might give us your personal data yourself, by entering your information on a registration form on the HcL website or by contacting a member of staff in person, in writing or over the telephone. We might also receive your personal data from other agencies or local authorities.

We use your information in the following ways:

  • to carry out our obligations arising from any contracts entered into by you and us;
  • verify your identity;

  • seek your views or comments on the services we provide;

  • notify you of changes to our services;

  • improvements to  our services;

  • administration of membership and donations or legacies;

  • in-house research and analysis;

  • any third party we use to provide our service in the event of emergencies.

We are committed to protecting the personal data of our customers and members. Any details you give us will be held in accordance with the current GDPR legislation 2018 and any subsequent Legislation.

The accuracy of your information is important to us. If you change address, or any of the other information we hold is inaccurate or out of date, please inform us. If you request your information to be erased, please email us at admin@handicabs.org.uk, or telephone us on 0131 447 9953 or write to us at HcL, 24/3a Dryden Road, Bilston Glen Industrial Estate, Loanhead, EH20 9HX

You have the right to ask for a copy of the information HcL hold about you at any time. There may be official reasons why we need to keep your data.

Non-sensitive details are transmitted normally over the internet and this can never be guaranteed to be 100% secure.  As a result, while we strive to protect your personal information, HcL cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we will ensure its security on our systems.

Like many other websites, the HcL site uses cookies. 'Cookies' are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. HcL only uses Essential Cookies. These cookies are essential in order to enable you to move around the website and use its features.

Our website contains links to other websites. This Privacy Policy applies only to our website‚ so visitors should always be aware when they are moving to another website and read the Privacy Statement of any website which collects personal information. We cannot be responsible for the privacy policies and practices of other websites even if you access those using links from our website.

We do not pass on any personal information about our visitors to any other website. In addition, if you linked to this website from a third party website, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party website and recommend that you check the policy of that third party website and contact the owner or operator if you have any concerns or questions.

If you are aged 16 or under‚ please get your parent/guardian to contact your local office, or download the registration form from our website, to register for our services. Users 16 or under are not allowed to provide us with personal information.

The Company has closed circuit television cameras on our premises for security purposes. The information collected by these cameras is monitored regularly by the Company. Images are securely stored and only a limited number of authorised people have access to them. We may provide copies to law enforcement agencies but will not otherwise provide images to third parties. We reserve the right to use any evidence obtained by CCTV images in any disciplinary issue. The information is stored for a maximum period of 3 months.

From time to time HcL conducts surveys using online and paper questionnaires. We do this in order to develop new services and improve delivery of existing services. We will only use your personal information collected through this method for the above stated purposes.

If at any time you would like to contact us with your views about our privacy practices, or with any enquiry relating to your personal information, you can do so by sending an e-mail to us at admin@handicabs.org.uk or telephone us at 0131 447 9953 or write to us at HcL, 24/3a Dryden Road, Bilston Glen Industrial Estate, Loanhead, EH20 9HX

HcL’s servers are based in the UK and no information is transferred outside the EU.



You are under no obligation to provide data to HcL. However, if you do not provide the information, HcL may not be able to process your application properly or at all.