Dial-A-Bus

Dial-A-Bus provides a door-through-door transport service from home to local shopping centres and supermarkets for people with limited mobility who are unable to use ordinary buses due to age, illness, health condition (long term or short term), disability or geographical remoteness.

The Service operates at least once a week from most areas in Edinburgh and the Lothians.

If you need a friend or relative to accompany you, let us know when you book and he/she can come too. The driver will give you any help you need to get on or off the bus, it has been designed for easy access and is wheelchair friendly.

Full details of local services will be sent to you once you have registered for Dial-A-Bus.

Our passengers say:

‘This service has been of great value to me. I am now able to go shopping, which I have been unable to do for many years.’

‘It’s a wonderful service. I would not be able to get out and do my shopping. The drivers are so helpful. They do excellent work.’

 ‘I have made new friends since DAB and it’s lovely. I look forward to seeing them. It stops loneliness and makes life easier for me. Thank you.’

‘Brilliant Service – able to get a ‘big shop’. Also still giving you independence.’

Monday to Friday between 9.00am and 5.00pm.


You need to book a place in advance by telephoning your local office, Monday to Friday. (see bookings and enquiries). Our bus will then pick you up at the door. The driver can escort you to the bus if you require assistance. You will be dropped off at the shopping location.

You will have between 1 to 2 hours at the shopping centre and then return home. Our driver will take you and your shopping to your door if you need assistance.

Yes. You can find a form on our registration page, which you can complete online.

£1.90 each way. (Effective from 1st  April 2019 and subject to periodic change.)

Yes. If you are unable to travel by yourself you may bring an escort with you who will also travel at £1.90. Please remember to tell us you need space for an escort when you make your booking.

Yes. The Dial-a-Bus is accessible which allows those in wheelchairs to have access to the service.