Support HcL

Keeping you safe

Please watch the following short film to show changes in procedures and cleaning protocols that we have introduced to ensure the safety and wellbeing of our passengers and drivers:

At the time of booking passengers will be asked: 

  • how you are feeling? 
  • do you have any symptoms associated with Covid-19 such as high temperature or a continuous cough? 
  • if you have noticed any difference in taste and smell? 
  • if you are self-isolating? 

If you answer yes to any of these questions then travel will be refused.

Our driver will ask you the same questions when they arrive to collect you to see if there has been any changes since booking. If you answer yes to any questions, travel will be refused. Please call the office as soon as possible if you are not well enough to travel.

Procedures for protecting passengers, escorts and drivers:

  • Face masks must be worn by passengers and escorts unless they are exempt e.g COPD or other similar conditions. 
  • Drivers will have face masks on when helping passengers; 
  • Drivers will use hand sanitiser before getting in and out the vehicles and before and after helping passengers; 
  • Drivers disinfect all areas required in between journeys. 
  • Vehicles are thoroughly disinfected at the beginning and end of each shift and each week are deep cleaned weekly by using a Fogger ULV disinfectant mist sprayer.

Please call your local office to book transport:

Edinburgh, East Lothian and Midlothian - 0131 447 9949                                   West Lothian - 01506 633953

Dial-A-Bus services are currently suspended. 


HcL Transport is a registered charity, set up in 1982 as Handicabs (Lothian), to provide accessible transport for people in Edinburgh and the Lothians.

We provide door-through-door transport services meeting personal mobility needs by providing the assistance needed at the start and end of a journey. This may be assisting people with getting their coat on or locking their door for them. It may be providing an arm as they walk out from their home to the bus. It may be ensuring that they are safely in their home after the journey. 

We provide support to people of any age who have mobility challenges. The includes elderly; people with disabilities and/or Additional Support Needs; people with health issues (long term or short term); and geographic remoteness.

We provide a service 365 days a year, evenings and weekends (subject to driver availability). Our 2 services – Dial-A-Ride and Dial-A-Bus help people to get out more, feel less isolated and to be more independent. 

Passengers tell us:

“I cannot overestimate how very good this service is, especially having the drivers take shopping in to the kitchen for me. I have several steps to my front door and being disabled I wouldn’t be able to manage this without their help. Office staff and drivers are always very helpful and cheerful.”

“I could not do without this service. The drivers are always very helpful, I appreciate everything they do for me”.

“Dial-A-Ride gives me the freedom to travel further afield with my wheelchair. The service is reliable, and the staff are not only helpful but very cheery.”