HcL Transport is a registered charity, set up in 1982 as Handicabs (Lothian), to provide accessible transport for people in Edinburgh and the Lothians.
We provide door-through-door transport services meeting personal mobility needs by providing the assistance needed at the start and end of a journey. This may be assisting people with getting their coat on or ensuring that they are settled safely in their home after the journey. The profile of our passengers indicates an exceptionally high level of mobility difficulty; 35% use a wheelchair and many passengers cannot use buses or taxis.
Our emphasis on quality of service extends to offering a service 365 days a year, evenings and weekends subject to driver availability.
Our services help people to get out more, feel less isolated and more independent. Passengers tell us:
‘The service is second to none. The drivers can’t do enough for us and make you feel special which is lovely as most pensioners are invisible to young folk.’
‘The bus picks me up at the door and same on return. I love using it to meet my friends – old & new. The drivers are so cheery and helpful.’