COVID19 Service Update

HcL are not currently operating Dial-A-Bus during the current situation. 

We realise many of our passengers are isolating in the current situation.  Please call your local office if you need help and we will do our best to assist you:

Edinburgh, East Lothian and Midlothian - 0131 447 9949                                   West Lothian - 01506 633953


Dial-A-Bus

Dial-A-Bus provides a door-through-door transport service for people of all ages with limited mobility who are unable to use ordinary buses due to age, illness, health condition (long term or short term), disability or geographical remoteness. The driver will give you any help you need to get on or off the bus, it has been designed for easy access and is wheelchair friendly.

The Service takes you from your home to local supermarkets and shopping centres and operates at least once a week from most areas in Edinburgh and the Lothians. 

Full details of your local routes will be sent to you once you have registered for Dial-A-Bus.

Our passengers say:

‘This service has been of great value to me. I am now able to go shopping, which I have been unable to do for many years.’

‘It’s a wonderful service. I would not be able to get out and do my shopping. The drivers are so helpful. They do excellent work.’

 ‘I have made new friends since DAB and it’s lovely. I look forward to seeing them. It stops loneliness and makes life easier for me. Thank you.’

‘Brilliant Service – able to get a ‘big shop’. Also still giving you independence.’

Monday to Friday between 9.00am and 5.00pm.

You need to book a place in advance by telephoning your local office, Monday to Friday. (see bookings and enquiries). Our bus will then pick you up at your home. The driver can provide assistance from your home and onto the bus if you require. You will be dropped off at the shopping location.

You will have between 1 to 2 hours at the supermarket or shopping centre and then return home. Our driver will help you and carry your shopping to your door, if you need assistance.

Yes. You can find a form on our registration page, which you can complete online.

£2.00 each way. (Effective from 1st  April 2020 and subject to periodic change.)

Yes. If you are unable to travel by yourself you may bring an escort with you who will also travel at £2.00 each way. 

Please remember to tell us you need space for an escort when you make your booking.

Yes. All Dial-a-Bus vehicles are accessible, with space for two wheelchair passengers per vehicle. Wheelchair passengers face forwards.


Drivers help every passenger on and off the bus...
Always a laugh on the bus...