Dial-A-Bus is currently not operational. We will update this page as soon as we have a date for starting this service again.
Dial-A-Ride is operational and can take you to any destination including a supermarket or shopping centre as an alternative to Dial-A-Bus.. Please call your local office to book:
Edinburgh, East Lothian and Midlothian - 0131 447 9949 West Lothian - 01506 633953
Dial-A-Bus provides a door-through-door transport service for people of all ages with limited mobility who are unable to use ordinary buses due to age, illness, health condition (long term or short term), disability or geographical remoteness. The driver will give you any help you need to get on or off the bus, it has been designed for easy access and is wheelchair friendly.
The Service takes you from your home to local supermarkets and shopping centres and operates at least once a week from most areas in Edinburgh and the Lothians.
Full details of your local routes will be sent to you once you have registered for Dial-A-Bus.
Our passengers say:
‘This service has been of great value to me. I am now able to go shopping, which I have been unable to do for many years.’
‘It’s a wonderful service. I would not be able to get out and do my shopping. The drivers are so helpful. They do excellent work.’
‘I have made new friends since DAB and it’s lovely. I look forward to seeing them. It stops loneliness and makes life easier for me. Thank you.’
‘Brilliant Service – able to get a ‘big shop’. Also still giving you independence.’
Monday to Friday between 9.00am and 5.00pm.
You need to book a place in advance by telephoning your local office, Monday to Friday. (see bookings and enquiries). Our bus will then pick you up at your home. The driver can provide assistance from your home and onto the bus if you require. You will be dropped off at the shopping location.
You will have between 1 to 2 hours at the supermarket or shopping centre and then return home. Our driver will help you and carry your shopping to your door, if you need assistance.
Yes. You can find a form on our registration page, which you can complete online.
£2.00 each way. (Effective from 1st April 2020 and subject to periodic change.)
National Blind Concessionary Travel - passengers who are registered blind travel free on Dial-A-Bus
Yes. If you are unable to travel by yourself you may bring an escort with you who will also travel at £2.00 each way.
Please remember to tell us you need space for an escort when you make your booking.
Yes. All Dial-a-Bus vehicles are accessible, with space for two wheelchair passengers per vehicle. Wheelchair passengers face forwards.