Coronavirus - Update 25/03/20

HcL take the wellbeing of our passengers, staff and volunteers very seriously.

In light of the current situation, we are continually reviewing our procedures and protocols to be in line with the most up-to-date advice. As a result of the latest guidance we have ceased to operate Dial-A-Bus. We are providing a Dial-A-Ride service for hospital and emergency journeys only, with a maximum of two passengers on board.

We realise that many of our passengers are within the most vulnerable categories and will therefore be isolating or reducing how often they leave their homes.

 We have increased the level of cleaning in each of our vehicles and in particular the areas that are most frequently touched Door handles; Handrails; Head rests; Seat grab handles; Seat backs; and Seat belts. Staff are following guidance on increased hand washing and using sanitiser. Staff are asked not to come to work if they or a family member in their household are self-isolating.

We respectfully ask that any passenger with a journey booked who feels they have symptoms advises us as soon as possible to cancel their booking.

Any passenger who needs our assistance, please get in touch with your local office.

Parliament Reception - Update 25/03/20

Unfortunately, due to the current circumstances we have to cancel the Dial-A-Bus 30 years of service Parliament Reception on 13 May. 

We thank everyone for their responses and support and to Miles Briggs MSP for kindly sponsoring the reception.

The Gyle 13 January

We will be at The Gyle Shopping Centre on Monday 13 January 2020. Please pop by and say Hi or to find out more about our services.

We visit the Gyle almost every day with passengers so hope to see some familiar faces.

HcL are in the Tesco Bags for Life Public Vote from January to March in the Musselburgh Extra Store.

When you are instore shopping, please remember to ask for a token when you pay for your purchases and then pop it in the HcL box.

Every charity you can vote for is a winner. The charity with the most tokens wins 2,000, the charity in 2nd place wins 1,000 and the charity in 3rd place wins 500.

HcL will put the funds we win towards a new additional vehicle for East Lothian. This will allow us to provide 3,500 more passenger journeys each year!

Thank you for you support!