HcL are proud to be a finalist for Community Transport Association Awards Photo Competition. Nine photos have been shortlisted, that captures the spirit of community transport during the pandemic.

HcLs photo is of 2 passengers enjoying an ice cream at North Berwick, with their guide dog, driver + our bus. Everyone, whatever their mobility level, should be able to enjoy the simple pleasures of smelling the sea air, enjoying an ice cream, walking on sand and listening to the sea. Their guide dog loved playing in the sea. People who are disabled, older, or require additional support to get out and about for any reason really appreciate the support to go somewhere different. A simple trip to the beach for an ice cream can mean so much.

HcLs service focuses on the support a passenger needs to go out, not just the transport. Our drivers make the service - whether its locking the passengers front door and popping the key in their hand or bag; or guiding them from inside their front door out of their home, down their path, onto the bus, into their seat and fasten their seat belt for them; or if its collecting them at the supermarket and carrying their shopping onto the bus and into their home. They chat to passengers, have a laugh and some banter. Our drivers often get as much out of the trip as the passengers do. But it is also about making memories happen - being able to go somewhere different, on a day out, or attend an event, or visit friends or family, by getting to go to church, by getting out of their care home for the day. That is what this picture encapsulates. 

We are the only Scottish CTA to reach the final 9 choses photos and would really appreciate your votes. Please take 2 two seconds + vote for HcL by 18 October.


FREE Transport for Vaccine Boosters

We are delighted to share that we are continuing to offer FREE transport for people with mobility challenges to get their vaccine boosters. No one should struggle to access their vaccine appointment. 

Any person who has challenges with getting out and about due to age, disability, heath issues (short-term or long-term), additional support needs or geographic remoteness is eligible to use the service. You do not need to be already registered with HcL, but you will need to register to use this service (but it is quick and free).

This is of course subject to availability so call the relevant office as soon as you have your appointment and we will do our very best to help get you to your appointment and home safely.


HcL has been providing vaccine transport for free for people with mobility challenges across Edinburgh and the Lothians since January 2021. We are proud to have supported hundreds of people to get to and from their vaccine appointment safely.

Call 0131 447 9949 for transport in Edinburgh, East Lothian or Midlothian 

Call 01506 633953 for transport in West Lothian.


Stairclimber

Did you know HcL has a Stairclimber which carries a passenger up or down stairs. This helps someone housebound who lives in a flat to get out.

Normally there is a cost to hire this, as it requires 2 of our trained team to support the passenger in the stairclimber up and down the stairs. This does make getting out possible for someone who otherwise could not. However, as we have secured some funding, we are not charging passengers to use this service just now.

Get in touch to find out more - 0131 447 9949 



SUMMER 2021

From 16 August, the restrictions on number of passengers on board our vehicles is removed. Drivers will still be wearing PPE and cleaning the vehicle between journeys. Passengers are asked to wear their face masks, unless exempt.

It's summer and we have been delighted to be driving and supporting passengers to get away in Scotland. 

Over the Summer we have been taking passengers to enjoy holidays in Oban, Berwick-Upon-Tweed, North Berwick, Arbroath, Callander, Seton Sands and many more Scottish destinations! 

We have also taken small groups on day trips to destinations including Blair Drummond, North Berwick, Five Sisters Zoo and Stirling.

Get in touch if you need help with transport for anyone with mobility challenges to get a wee break away or day out!

We have now had over 1,500 passengers on our new Community bus in Broxburn and Uphall, since the route started in April 2021. 79% of passengers have used their concessionary travel passes. We are delighted that concessionary travel passes are valid on WLcomBus - Dial-A-Bus rebranded - since it returned to service in August (West Lothian only, at this time).


HcL SUPPORTING THE COMMUNITY THROUGH COVID

HcL are also providing transport for nurses to administer Covid vaccinations in peoples homes, who cannot travel to vaccine centres, and in care homes.

We have supported over 1000 home visits and over 50 care home visits. (30 April 2021)

Launch of Broxburn and Uphall Community Bus - 2A / 2B

The pilot of this service began on Monday 5 April, delivered by HcL in partnership with West Lothian Council.

The Service will operate on a hail and ride basis in residential areas where there are no formal bus stops. Passengers can signal to the driver to stop at any point in these areas, providing it's safe to do so.

Fares are 1.70 for adults, and 0.90 for children, with concessionary bus pass holders able to travel for free. Please have the exact money as no change can be given, and contactless payment will be accepted.

All the vehicles used on the 2A and 2B routes are fully accessible and are specially adapted to carry combinations of wheelchair users and other passengers safely and comfortably.


Councillor Cathy Muldoon meeting the team

Newsletter Issue 22

Please click here to download issue 22 of our newsletter.

FREE Vaccine Transport

We are delighted to share that we are offering FREE transport for people with mobility challenges to get their vaccine injections. 

Any person who has challenges with getting out and about due to age, disability, heath issues (short-term or long-term), additional support needs or geographic remoteness is eligible to use the service. You do not need to be already registered with HcL.

This is of course subject to availability so call the relevant office as soon as you have your appointment and we will do our very best to help get you to your appointment and home safely.


Please note you will need to register to use this service but it is quick and free.

Call 0131 447 9949 for transport in Edinburgh, East Lothian or Midlothian 

Call 01506 633336 for transport in West Lothian.

Transporting Passengers to vaccine appointment
Transporting nurses to administer vaccines 



HcL is one of the 5 Community Transport groups that make up ECTOG.

Working alongside Dove Transport (The Dove Centre); Lothian Community Transport Services (LCTS);  Pilton Equalities Project (PEP); and SEAG (South Edinburgh Amenities Group) with City of Edinburgh Council.

Together we supported local charities and organisations in the distribution of food parcels and meals to people across Edinburgh during 2020 in response to the pandemic.

Full report is available on request.



Dial-A-Bus Update 5/1/21

Following the announcement on 04/01/2021 by the Scottish Government, we can confirm that Dial-A-Ride is operational and can take you to Hospital and other medical appointments, to shops and to funerals, if required.

Just give either office a call to book:

West Lothian - 01506 633953

Edinburgh / Midlothian / East Lothian - 0131 447 9949

Keeping you safe

Please watch the following short film to show changes in procedures and cleaning protocols that we have introduced to ensure the safety and wellbeing of our passengers and drivers:

At the time of booking passengers will be asked: 

  • how you are feeling? 
  • do you have any symptoms associated with Covid-19 such as high temperature or a continuous cough? 
  • if you have noticed any difference in taste and smell? 
  • if you are self-isolating? 

If you answer yes to any of these questions then travel will be refused.

Our driver will ask you the same questions when they arrive to collect you to see if there has been any changes since booking. If you answer yes to any questions, travel will be refused. Please call the office as soon as possible if you are not well enough to travel.

Procedures for protecting passengers, escorts and drivers:

  • Face masks must be worn by passengers and escorts unless they are exempt e.g COPD or other similar conditions. 
  • Drivers will have face masks on when helping passengers; 
  • Drivers will use hand sanitiser before getting in and out the vehicles and before and after helping passengers; 
  • Drivers disinfect all areas required in between journeys. 
  • Vehicles are thoroughly disinfected at the beginning and end of each shift and each week are deep cleaned weekly by using a Fogger ULV disinfectant mist sprayer.

Please call your local office to book transport:

Edinburgh, East Lothian and Midlothian - 0131 447 9949                                   West Lothian - 01506 633953



Frederick Street Coop; Raeburn Place Coop and Coop Funeralcare Queensferry Road

We are delighted to be chosen as one of Frederick Street and Raeburn Place Coops charities until October 2021. We have also been chosen as a charity by Coop Funeralcare Queensferry Road (also known as W T Dunbar & Sons). 

All Coop Members can select a charity and the charity gets 2p for every 1 you spend for 12 months. You can also choose to donate your 2p rewards you earn and donate them to your chosen charity.

Please register online, if you are not already a member - https://www.coop.co.uk/membership

We would love it if you could select HcL Transport. If you are already a member and have not selected a charity please do log in and select HcL. You can select HcL as your charity, even if you do not shop in these stores.

https://membership.coop.co.uk/causes/43155

Nominate HcL and help us win funding

Please nominate HcL to win funding from SEIB Insurance. Nominations close 12 January.

Our charity number is SC013906.