Passengers are required to register with HcL before they can travel with us.
Registration is free.
The information we ask provides us with your level of mobility so we can plan timings for journeys and support required. This also allows us to manage the number of passengers in wheelchairs per journey.
Registration can be done by completing the online form or returning the hardcopy form in our leaflet to your local office or over the phone with a member of our dispatch team.
Passengers must be resident in Edinburgh or the Lothians.