HcL are not currently operating Dial-A-Ride for essential medical and hospital appointments only during the current situation.
We realise many of our passengers are isolating in the current situation. Please call your local office if you need help and we will do our best to assist you:
Edinburgh, East Lothian and Midlothian - 0131 447 9949 West Lothian - 01506 633953
Dial-A-Ride provides a door-through-door transport service for people of any age with mobility limitations, who are unable to use ordinary buses due to age, illness, health condition (long term or short term), disability or geographical remoteness.
Dial-A-Ride will take you wherever you want or need to go.
Passengers tell us:
‘‘This service is a lifeline to me as it enables me to get out and about without worry. The drivers are fantastic and patient. I can’t praise the service enough’.
‘DAR gives me independence, I don’t need to wait until there is someone to take me where I want to go.’
‘The service is a delight to travel on’.
The service operates seven days a week including evenings, subject to availability.
Once registered, you simply phone your local office to book:
As part of the booking process, the dispatcher will tell you the price of the journey. Prices are very reasonable and significantly cheaper than taxis. Dial-A-Ride is charged on a mileage basis at £4.75 for the first mile plus 50p per mile thereafter.
You will get up to £6 off your first booking.
It is advisable to book in advance, but you can try for bookings on the same day or day ahead although the availability of these bookings is subject to demand.
Our vehicles are specially adapted to carry combinations of wheelchair users and other passengers safely and comfortably.
Your driver will also assist you from your home into the vehicle and from the vehicle into your destination - it is part of the service.
Yes. Registration is free. The information we ask provides us with your level of mobility so we can plan the timings and number of passengers in wheelchairs per journey.
Just complete the online form . Or return the hardcopy form in our leaflet to us.
Passengers must be resident in Edinburgh or the Lothians. Journeys are usually undertaken to places within Lothian.
Yes. A different tariff is applied for journeys to destinations outwith the Lothian area. Prices will be quoted on request.
Some of our lovely passengers after a lunch in Linlithgow
Meet some of our drivers - Grant, John and Robert